Thursday, November 4, 2010
Consumers return to restaurants mostly because they enjoy the taste of the food the restaurant has to offer. However, the experience the customer has with the employees of the restaurant can also be the deciding factor as to whether or not the customer returns. Stereotypical employees at fast food restaurants are non-relational, monotone, and always seem to be in a rush. My friend and I have experienced situations far from this during our visits to KFC on Scatterfield Road.
The man at the register greeted us with a big smile and started to speak small talk with us as we were deciding what to order. He was very patient with us as we looked at the menu board for a good five minutes before ordering. I ordered several things off the value menu and my friend ordered a meal that included popcorn chicken. The employee notified us that no popcorn chicken was currently being cooked, and there would be a three minute wait. We were starving but my friend was willing to wait for his meal. My friend paid with a debit card that wasn't able to "swipe". The numbers on the card had to be manually punched into the computer for the card to be accepted. The man at the register did this without any hesitation or complaining, and we were very impressed.
After one or two minutes of waiting for our meals, the manager of KFC came up to the counter and offered my friend a free large drink because he felt bad for making us wait. My friend denied the offer, but the manager refused to accept defeat. He followed that offer up by offering my friend two free biscuits. Again, my friend denied the offer. Finally, the manager went to the fridge and came back with a luscious slice of Reese's pie. My friend's eyes got huge and gave in to the pie.
Even though my friend and I are passive complainers, and showed no sign of dissatisfaction with the service, the manager of KFC went beyond the call of duty to make us happy and satisfied with our experience at his restaurant. He took very quick action and was very relational. My friend and I left the store very satisfied. The food was delicious, and we ended up coming back three days later.
Monday, November 1, 2010
Sunday, October 31, 2010
After deciding on a specific one I made my purchase, and being very content with what I selected I an did not bother with it until the weekend came and it was time for me to finally put it on. Now given no costume is perfect, but this one needed some adjustments luckily I had given myself enough time to make those before going to the costume party that night. Finding things I had left over or laying around my apartment helped and it turned out to be a decent costume, I got some laughs from my friends and a few other comments. Needless to say I enjoyed the holiday very much and it was fun to dress as something that I am not used too. And if you were wondering, I was dressed a golf pro from the early 80s with the high socks and sweatvest.
So basically I am at a loss of what to write for this blog. I have not really bought anything lately worth writing about. So I thought hey I could help people out with comments and get some ideas for what I should get for my b-day. I am turning 21 in a week and I do not really know what I want. I do not have a whole lot to spend, but I thought I would treat myself to something. I may do some more with my car or get a new iPod or something, but I thought it could be fun get some input from others as to what, if anything, I should buy. I usually don't consult others before buying things. I just go and get it, if I want it. So this is a little different for me.
I know most people would have no clue what to even suggest, but if you don't know me or anything I might like just suggest something random. Those are always fun, just to hear what stuff others like and would get. Then explain why I should spend my hard earned dineros on that. My previous two posts are a little hint. I love cars and music. So if it has to do with those then there is a better chance I will like it. So start commenting and I will probably do my next post on the decision I make from suggestions, whether I choose one or not and why.
I have a problem. I have an 8 o'clock class every day of the week. Which means I have another problem. Waking up. I can't even count how many times during this semester I have woken up late and had to throw my hair up in a pony tail.
Being a girl, I hate not being able to wash my hair. It makes me uncomfortable and I just feel icky all day.
Over fall break I finally saw the solution. I was sitting at home watching House and my solution made it's debut. TRESemme's Fresh Start Dry Shampoo! I immediately went the store to buy it. As crazy as that sounds, I am serious. Luckily it was on sale, so naturally I bought two.
Since the product was a TRESemme product I had the feeling it was going to work. (Hence why I bought two). I regularly use Garnier Fructis products, however I have used TRESemme before and I really liked it. Unfortunately, the dry shampoo was a bit of a bust and I found myself having buyers remorse. It did take out the oil in my hair, however it left my hair feeling really...odd. Almost like it had a lot of hairspray in it. It just didn't feel natural. So both bottles are now sitting under the sink and they probably will stay there for awhile, because I don't think I will be using dry shampoo again any time soon.
I am a big fan of many different kinds of beverages. Pop, tea, juice, milk, water, you name it. But when Fall comes around, there’s just one beverage that takes the cake: apple cider. Just any old apple juice won’t do. It has to be apple cider. Already this season, I’ve gone through about 3 gallons on my own. Every year my family goes to a small festival in my town called the ‘Pumpkin Festival’ (kinda lame, I know) which is where we usually go to get the apple cider. Now, this is not just any apple cider, this apple cider is probably the best I’ve ever had. The flavor is just right; just enough cinnamon so as not to drown out the sweet apple taste.
When it comes to apple cider, I am extremely brand loyal. The kind we get comes from the Beiersdorfer Orchard in Guilford, IN, which is only about 20 minutes from my hometown. I’ve had cider from other orchards, but it’s just not the same. I’ve tried to buy the Beirsdorfer cider from the store but it’s usually out of season and definitely not as good as the stuff that we get fresh from the Pumpkin Festival. I also don’t really care for hot apple cider. I feel like when it’s hot, that takes away from the taste, and I’m not all about that. Even though the apple cider isn’t as great during the rest of the year, I’ll still probably buy it because I have a bit of an obsession.
Chewy Bars are now almost "box-less". Instead they are connected together in the middle and you can easily rip one off and go. You no longer need to have that troublesome fight to open the box. The packaging also contains more bars and allows you to easily store them in your pantry. I thought this idea was so cool. So cool in fact that I shed a few extra dollars for name brand chewy bars rather than the Kroger brand.
Not only is "being green" important to society but my roommates and many of my friends advocate recycling and not wasting precious resources. As soon as I got home I showed them off. I thought it was so creative and opened a whole new window to packaging for many cereal and food products. Bravo, Quaker. Great choice on going green.
I flew to Chicago at the end of the summer and I sat next to a man that was the CEO of a huge merchandising company. After the plane ride I was pretty excited after talking to and the fact that I was offered a job in Indianapolis. But after the shock wore off I thought about what I would be doing. I would be doing what I was bothered by, creating an environment where people buy more. Gross!
But then what edition is best for me? I could use the Disjunctive model based on the price and decide how much am I really willing to pay for this game? I think that 90$ for a copy so the prestige edition is not a choice. Ok so the price for both the hardened and standard editions I am fine with but do I see the value in paying extra for what hardened contains? The hardened edition come with
-Call of Duty: Black Ops full game
- Premium, special-edition SteelBook™ case
- Limited edition Black Ops collector’s medal w/display case
- 4 additional co-op maps not included in the standard edition of the game
- Special Black Ops Xbox Live or PlayStation Home avatar outfit
For $20 more I get all of that? the medal is kinda a funny idea but extra levels to play with my friends? that sounds pretty cool. I think I will order the hardened edition this time. Next month: post purchase
A few years ago, my friend and I had the brilliant idea to try and start a band. I decided that I wanted to play drums so I went to a little music shop in my town to look for a set. The owner found me a used one that was reasonably priced and in fairly good condition. I made several payments on it and was finally able to bring it home. I had this image of myself rockin’ out on stage and touring around the country with some of my favorite bands, but I forgot that in order to do so I actually needed to know how to play. I thought about finding someone to teach me, but I finally decided to just try and teach myself. For a few weeks, I would sit in my basement and listen to music and try to play along. After a while, I got burnt out and then just stopped trying.
My drum set is still chillin’ in my basement. The only time it ever gets played is when my younger cousins come up from Georgia and play around with it when they think I’m not listening. I don’t necessarily regret buying the drum set. At the time, I was very sure that it was what I wanted and I had the motivation, ability, and opportunity to buy it. However, I do regret the fact that it’s just sitting there. I think it would be better for me to just sell it or give it to someone who could actually make use out of it.
Now this is what bothered me. You are losing ground from all sides to new technology that has basically made your old way of business obsolete. Why would you start eating at your own sales? as a customer why would I want to go to a store that charges me several times more than what the competition is charging and is less likely to have what I was looking for? I am glad to see that Blockbuster is doing something to keep it self competitive in the market but it may want to rethink it's geographic strategy.
So with the leaves changing colors and falling on the ground so does the temperature. The warm temperatures of summer are long gone and the cool frigid weather of winter is right around the corner unfortunately. But with the change in weather comes the change in the wardrobe to warmer clothing. One of my favorite things to buy during winter season are scarfs. Over the past weekend I along with a couple other friends went shopping. First we went to Hamilton Town Center because I had to pick up my pay check from American Eagle, and while we were there we looked at their scarfs but they did not have that great of a collection. So we went to Express to check out their selection and they did not disappoint at all their collection was wide and vast. They had all kinds of colors, designs, and materials. But the one thing holding me up was the price they were $39.50 and up so I was a little down cause I could not afford to spend that on a scarf. We did have a friend though that works at Express in Castleton so I called him and asked if he was working he said no he was not but that he could give us a 45% off discount on everything in the store. That made us all very happy especially me because now I could pretty much buy 2 scarfs for the price of 1 and that is exactly what I did. I did not even want 2 but I bought 2 just because I had the ability to and wanted to.
Ketchup. Of course, it’s one of the popular condiments used for many different foods. I don’t really think ketchup is just ketchup, no matter what brand it is. Brands such as Red Gold, Hunt’s, and Heinz do have their different tastes, and I’ve realized that my family is actually completely brand loyal to Heinz ketchup.
On the way to church this morning, my dad and sister somehow got on the subject of different ketchups and how we aren’t fans of buying or eating anything but Heinz ketchup. As they were having this conversation, I thought about how we really don’t make room for other brands of ketchup in our house. I mean, I’ll eat a different brand of ketchup at someone else’s house just because I don’t want to be rude, but I wouldn’t doubt if I make some kind of funny face because I can taste the difference between Heinz and some other brand.
Because I usually eat whatever is in the Haven, Market Place , or some restaurant, I don’t really feel the need to go out and buy my own ketchup for food I don’t need ketchup for. If I did have to buy ketchup though, I would most likely get Heinz due to my past experiences with my mom buying Heinz every time. I wouldn’t waste time sifting through all of the off-brand ketchups or brands other than Heinz. I’m already used to the taste of Heinz ketchup and I haven’t gotten tired of the taste so far in my 19 years of life. Therefore, I will most likely remain pro-Heinz Ketchup.
As I have mentioned before, I am the kind of person who will pay more for quality. Things that are overbuilt and perform very well are my idea of good purchases, even if they cost more up front, I figure they will save me money over time. However, this philosophy does not apply to grocery shopping. Part of this phenomenon is best explained by the fact that groceries are generally low evolvement purchases. Not much if any information search goes into what brand of peanut butter one is going to buy, mainly because a jar of peanut butter does not cost all that much. I figure food is consumed, so if I buy a name brand vs. store brand, there is really no benefit unless I think the name brand tastes significantly better. Cost is what drives my purchases in the grocery store. I buy Kroger value paper towels and sugar. I once bought Kroger value cheese but that was not that great so I continued to buy the regular Kroger brand. Chances are, if there is a Kroger brand of a product I am looking to purchase in the store that is the one I will buy unless by some very rare circumstance I happen to notice a sale on a name brand product that makes it priced lower than the Kroger brand. I tend to buy mostly name brand cereal, having tried the Kroger brand and not liking it as well, but on most other things, cost is the biggest factor in the grocery store. In case you haven’t figured it out by now, I am a loyal Kroger/Payless shopper. Mainly because I hate Walmart, though not for the moral/ethical reasons some people give for hating Walmart (but that’s another post).
It all started over fall break when my family and I were going to visit my sister at Ball State. We climbed in the family van and were ready to go but it would not start. It only made a humming noise which I guessed was a bad starter motor. I was right but that’s not the point. we still needed to get to Ball State so I just told my dad we could take my car. I let my dad drive. On our way back it was getting dark out and so my headlights came on. My dad commented on how dim they were, and that it was kind of hard to see. It was at this moment I realized I had a problem. My Ideal state was to have good headlights that made it easy to see the road at night. However, I had just grown used to my headlights being as dim as they were. When my dad commented on how dim my headlights were though, I realized that my current state did not match up with my ideal state. Since headlights are generally fairly low involvement, I went to Auto Zone a few days later and looked at the options they had. Since I wanted headlights with more than a just noticeable difference I started looking at the brightest lights available. It turned out that these lights were more than I wanted to pay so I looked at the second brightest light and compared those to the rest. It turned out that the lights I was considering were supposed to be about 30% brighter than the regular ones and only 5% less bright than the brightest ones. They were also about 10 dollars cheaper than the brightest lights so to me, they seemed like the best value for my money. After installing the Silverstar headlights (made by Sylvania) in my 1999 Pontiac Bonneville, and driving it at night I noticed a huge difference in how well I could see the road. I am very pleased with my purchase and I think I would buy these lights again if they are available the next time I need headlights, which hopefully won’t be for a fairly long time.